Getting out of a timeshare can feel overwhelming. This is something I learned first-hand prior to founding Timeshare Exit Team in 2012, and because of this I wanted my customers to trust that I will always have their best interest at heart. Working against the unethical practices of the timeshare resort industry and other exit companies certainly doesn’t come without its challenges, but it’s what sets us apart. This strength of passion and vision we have for our customers is the backbone of a business model that’s enabled us to help thousands of people across North America. At the end of the day, I didn’t want my organization to treat people the way they were treated by the resorts. There are three ways in which I believe Timeshare Exit Team is a breath of fresh air in an industry that has been reluctant to keep up with consumer needs:

#1: Employees who genuinely care:

Thanks to my own personal battle with timeshare exiting, during which I found dishonest claims around every corner, I knew I would have to take matters into my own hands to meet the demand for an honest, transparent voice in the industry. This is the very foundation that my company is now built on. To ensure this mentality trickles down from the C-suite to all employees, I’ve made sure it’s always at the forefront of our hiring efforts. Each of our employees are truly passionate about making a difference for our clients – whether it’s because they’ve lived through a timeshare nightmare of their own or have seen the unscrupulous practices first-hand during a timeshare presentation, we can all relate to our customers like no other exit company can. We’ve been on your side of the coin, and we want to show you there’s a way out.

#2: Our 100% money-back guarantee

While we do have an overwhelmingly positive success rate, the truth of the matter is that we can’t win every single time. And if that’s the case, why should it cost the customer? While building an expert team for a case doesn’t come cheap, we always respect the fact that many of our clients are very suspicious of timeshare-related investments. We hope that by offering this security, our customers will understand that we don’t want to take their money – we want to help them regain their freedom from the industry that brought them to us in the first place.

#3: We put education first

One of the most common reasons people get sucked into timeshare deals is because they lack the insight necessary to make an educated decision about whether or not this is truly the right decision for them. That’s why we give our customers, as well as those who have not yet bought a timeshare, a 360-degree view of how the timeshare industry operates. After all, the easiest way to exit a timeshare is to never own one to begin with. Prioritizing consumer education over our own business longevity takes precedence, because we’re not only better equipping people with the tools they need to stand up to timeshare sellers, but we’re pulling back the curtain on a deceitful system that has been accepted and ignored for much too long.

There are a number of reasons Timeshare Exit Team has pulled ahead of the pack and become the #1 exit company in the country. But above merit, we strive to be a voice for the 85% of timeshare purchasers who experience buyer’s remorse1, as well as the general public. When you’ve built a company around this kind of mindset, the rest just follows naturally.

Brandon Reed, CEO, Timeshare Exit Team

 

1Research by Dr. Amy Gregory, for the University of Central Florida, presented in a session at ARDA World 2013.

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